Best Customer Service (Service Sector)

Sponsored by Translink                 

CLOSING DATE FOR ENTRIES: Wednesday 10th May 2023 at midnight

CRITERIA: Open to all businesses operating within the service sector who are committed to offering excellent levels of customer service and a commitment to providing the best experience to all customers.

Shortlisted businesses in this category will undergo a mystery shop as part of the judging process.

(Attachments should be supplementary material only)

PLEASE NOTE:

Once you begin your application, you cannot save your progress. If you wish, you can prepare your answers to questions below in advance. Then copy and paste your answers into the application form which you can access by clicking on the ‘enter now’ button at the bottom of this page.

LIST OF QUESTIONS:

  1. Provide an overview of your business, including industry, number of staff, products/services on offer and number of locations. (Suggested 500 words)
  2. Describe the range of products and services you provide to customers and how you maintain a welcoming ambience in your business. (Suggested 500 words)
  3. How do you build relationships with customers to demonstrate the company’s trust and authenticity from the initial meeting until completion and delivery of service? (Suggested 500 words)
  4. How do you ensure that staff are knowledgeable on the products and services offered? (Suggested 500 words)
  5. Outline your management and staff training strategies to ensure good customer service, including feedback and suggestions for improvement. (Suggested 500 words)
ENTER NOW