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Chemist’s customer service commended


The shopping experience in McKeever’s Chemist in Monaghan Street store in Newry has been highly commended at the 2012 Pharmacy in Focus Awards. Described by a mystery shopper as a very positive shopping experience in a clean, neat, tidy and well-lit pharmacy, the store and staff came in for high praise with the shopper noting it was “clearly evident  that the staff members has a pride in the shop’s appearance.” The mystery shopper went on to say: ” The overall experience was very impressive, including the store, staff members and information given to me. This was an excellent visit and I would have no hesitation in returning to this pharmacy and would certainly recommend it to friends and family.” A spokesman for McKeevers said that the group is delighted to have been considered for such a highly sought after award. Nominations for the awards were made in November. The criteria for short listing was based on an independent mystery shop on behalf ov Pharmacy in Focus, which judged factors such as store impact, including shop exterior, window displays and special offers as well as staff interaction, service in store and provision of products and services.


Newry Democrat

31st January 2012