WorldHost Customer Service Course in Newry during November. This is a two day programme reminding everyone about the basics of customer service as well as making them more familiar with the tourist attractions in the area. It is being run in conjunction with the Northern Ireland Tourist Board with generous funding from the Department of Employment and Learning. Below are some details about the course.
When? Tuesday 5th November and Tuesday 12th November. The course will start at 9.15am each day and end at 4.30pm.
Where? The venue is the Mourne Country Hotel in Newry. Free car parking is available on site.
What is covered in the course? The course content is attached but it covers how to greet customers, making conversation, making the right first impression, saying goodbye, non-verbal communication, listening skills, answering the phone and much more. More information is available on http://www.worldhostni.com
How much does it cost? The two day programme costs just £20 per person due to the generous funding from the Department of Employment and Learning – it should be £190. This includes workbooks, certificates (two from the Tourist Board and two from City and Guilds), food and a familiarisation bus trip to a number of local visitor attractions.
Who should attend? The special offer is only available to private companies with less than 250 staff working in retail, tourism, hospitality, passenger transport and entertainment. Basically any staff who have contact with customers will find it very useful.
How do I book a place? Simply call 028 9265 1525 or email Lynda@customersensetraining.co.uk