Best Customer Service (Independent Retailer)

Sponsored by Newry BID                  

CLOSING DATE FOR ENTRIES: Wednesday 10th May 2023 at midnight

CRITERIA: Open to all independent retailers who are committed to offering excellent levels of customer service and a commitment to providing the best retail experience to all customers. Independent retailers with three or less stores throughout Northern Ireland will qualify to enter this category.

Shortlisted businesses in this category will undergo a mystery shop as part of the judging process.

(Attachments should be supplementary material only)

PLEASE NOTE:

Once you begin your application, you cannot save your progress. If you wish, you can prepare your answers to questions below in advance. Then copy and paste your answers into the application form which you can access by clicking on the ‘enter now’ button at the bottom of this page.

LIST OF QUESTIONS:

  1. Provide an overview of your business, the number of branches in Northern Ireland and their locations. (Suggested 500 words)
  2. Describe the range of products and services you provide to customers and how you maintain a welcoming ambience in store. (Suggested 500 words)
  3. How have you ensured that the appearance and layout of your premises improves the customer experience and ensures inclusivity for all members of the public? (Suggested 500 words)
  4. How do you ensure that staff are knowledgeable on the products and services offered? (Suggested 500 words)
  5. Outline your management and staff training strategies to ensure good customer service, including feedback and suggestions for improvement. (Suggested 500 words)
ENTER NOW