Staff at Autoline Insurance Group in Newry were surprised to discover recently that the interviews undertaken with an ‘independent consultant’ for what they thought was a corporate video was in fact an interview with the Director of Personal Lines Pricing & Underwriting at Zurich for a series called ‘Undercover Insurer’.
The brainchild of online insurance news outlet ‘Insurance Age’ this five part series has been established to help Zurich interact with front line broker staff to understand some of the day to day issues and frustrations their business faces.
As to the true identity of the consultant , Michael Blaney, Managing Director of Autoline was in on the secret and was there to witness the ‘big reveal’ at the end of the episode.
Michael Blaney said, “When we were approached by Zurich to take part in this series I wasn’t sure how my staff would react. The more I thought about it, the more I realised it would give a good insight to individuals’ views about the sector. Although the team were shocked to learn Gareth McChesney’s true identity, I was very proud of how each of the staff members handled the questions and the challenges Gareth presented to them.
“The five staff who were interviewed came across as excellent ambassadors for Autoline and thoroughly knowledgeable about the sector. Gareth was particularly impressed with Denise Curtis, Personal Lines Manager here in the Newry branch. Denise was delighted to win an iPad from Zurich on the day. She will now travel to London with the winners from other episodes to talk about her experience and compete to win a £1,500 prize. We all wish Denise the best of luck in representing the company at this event.”
Gareth McChesney, Director of Personal Lines Pricing & Underwriting at Zurich Insurance added, “My day spent filming in Autoline was very useful and we got some great information from the staff we interviewed. Autoline are a broker at the cutting edge of the industry providing products and services that customers need and want. We are looking forward to hearing more from Denise Curtis when she joins us shortly at our headquarters in London.”
You can watch the full episode of the Autoline visit by logging onto www.insuranceage.co.uk and searching for undercover insurer.